Emma Niblett is chief experience officer at Quantum Mortgages, responsible for delivering outstanding customer and broker experiences. With a strong background in strategic operations and service innovation, she is passionate about implementing intuitive, seamless journeys that reflect Quantum’s people-first values. Her leadership is defined by a deep understanding of the specialist mortgage market and a commitment to excellence across every touchpoint. Niblett plays a pivotal role in shaping Quantum’s culture, ensuring that experience remains central to its growth, success and reputation as a top employer in the mortgage industry.

Caroline has 18 years’ experience within the mortgage industry covering all aspects of the mortgage lifecycle, working for a multitude of major mortgage lenders and Brokers, including HML, Morgan Stanley, Kensington and Connells. Prior to joining Quantum Mortgages, she was the Mortgage Operations Manager for Harpenden Building Society for 6 years, which has provided valuable insight into the specialist and complex market supporting the individual needs and circumstances of the customer. She is CeMap qualified and holds an MSc in Leadership and Management from Loughborough.

Stuart is a respected compliance professional with over 25 years’ experience in the mortgage industry. He has deep experience working both in the specialist mortgage market with Magellan Homeloans, the pilot for credit repair in the UK and disruptor companies such as Habito, the digital only mortgage broker, Mortgage Engine and Generation Home, a new lender offering a unique multiple borrower proposition. He enjoys creating compliance frameworks, building governance and controls, and working with company founders to foster a strong compliance culture to protect consumers. He has broad experience of embedding robust monitoring programmes, ensuring compliance with applicable regulations, and managing relationships with the regulator. He has repeatedly and successfully supported lenders and intermediaries gain regulatory authorisation including complex applications and enjoys working to support companies bring new initiatives to the market solving market problems for customers.